Accessibility Policy
1. Commitment to Accessibility
Maromel is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure that our AI-powered social engagement platform — including our website, the personal management Dashboard, and all account, configuration, and billing interfaces — is inclusive and usable by all users, regardless of their physical, sensory, or cognitive abilities.
2. Scope of This Policy
This Policy applies to the digital interfaces owned and operated by Maromel: our marketing website, the web application and Dashboard, and our documentation and support pages. It does not apply to the third-party platforms with which the Service integrates (e.g., Facebook, Instagram, Messenger, Google Business Profile), whose accessibility is governed by their respective operators, nor to content authored by users or their audiences and displayed within the Dashboard as received from those platforms.
3. Compliance Standards
We strive to conform to the following standards and regulations:
3.1. Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 at Level AA.
3.2. Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act in the United States.
3.3. EN 301 549 standard in the European Union.
3.4. Israeli Standard (IS) 5568 and the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013, in Israel.
4. Accessibility Features
Our platform includes the following features to support accessibility:
4.1. Keyboard navigation support for all interactive elements, including Dashboard controls for reviewing, approving, editing, and pausing automated responses.
4.2. Compatible structure for screen readers (ARIA labels, semantic HTML), including labeled controls for AI Agent settings, conversation views, and notifications.
4.3. Sufficient color contrast ratios for text and graphical components, including status indicators (e.g., active/paused automation states), which are not conveyed by color alone.
4.4. Scalable text and responsive design across screen sizes and zoom levels of up to 200% without loss of functionality.
4.5. Clear and consistent navigation patterns, headings, and focus indication throughout the Service.
4.6. Meaningful, human-readable labels and confirmation dialogs for significant actions (e.g., enabling autonomous responses or disconnecting an account).
5. Assistive Technology Compatibility
The Service is designed and tested to work with common assistive technologies and modern browsers, including recent versions of Chrome, Firefox, Safari, and Edge, in combination with screen readers such as NVDA, JAWS, VoiceOver, and TalkBack. Older browsers or assistive technology versions may provide a degraded experience.
6. Known Limitations
Despite our best efforts to ensure accessibility of the Service, there may be some limitations:
6.1. Third-Party Content. Content received from external platforms and displayed within the Dashboard — such as posts, comments, reviews, images, and videos authored by end customers — is reproduced as received, and may lack alternative text, captions, or other accessibility attributes that were not provided at the source.
6.2. Third-Party Integrations and APIs. Certain embedded third-party components (e.g., payment forms, platform login flows) are controlled by their providers and may not fully meet all accessibility criteria.
6.3. AI-Generated Content. AI-generated text is produced dynamically; while we strive for clear and readable output, its structure may vary. Users retain full control to review and edit such content before or after publication.
We are actively working with our providers to resolve these gaps and to provide accessible alternatives where possible.
7. Continuous Monitoring and Testing
Maromel conducts regular accessibility audits combining automated testing tools and manual reviews (including keyboard-only and screen-reader testing) to identify and fix potential barriers. Accessibility checks are incorporated into our development process so that new features — including new Dashboard capabilities and automation controls — are evaluated before release.
8. Accessibility Coordinator and Feedback
We welcome your feedback on the accessibility of our platform. If you encounter any accessibility barriers, require assistance with specific features, or need information in an alternative format, please contact our accessibility coordinator:
- Role: Accessibility Coordinator
- Email: info.maromel@gmail.com
We aim to acknowledge accessibility feedback within 3 business days and to propose a solution as soon as reasonably possible. Where a barrier cannot be immediately resolved, we will offer a reasonable accessible alternative for completing the task (e.g., assistance by email).
9. Alternative Service Channels
Users who are unable to complete an action through the platform due to an accessibility barrier may contact us by email at info.maromel@gmail.com, and we will assist in completing the action or providing the relevant information through an accessible channel.
10. Training and Awareness
Our development and design teams undergo regular training on accessibility best practices to ensure that new features are built with inclusivity in mind from the initial design phase ("Accessibility by Design").
11. Formal Approval and Review
This Accessibility Policy is approved by Maromel management and is reviewed at least annually, and additionally upon significant changes to the Service, to ensure it remains up to date with evolving global regulations and technological advancements.